Privacy Policy

ROBO-KIWI have a 100% commitment to be honest, open and fair in everything we do. ROBO-KIWI takes its obligations in relation to the privacy of your personal information seriously and is committed to protecting your personal information in accordance with applicable laws.

ROBO-KIWI collects personal information in order to conduct its business, including to provide and market its products and related services to you and to meet our legal obligations. Our staff are aware of our commitment to protect the privacy of your information and the importance of following this policy.

If you believe we have breached your privacy rights in any way, or if you have any questions about our Privacy Policy, please contact us.

As always we value your feedback and ideas.

SCOPE OF THIS POLICY

This Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, users and contributors to social media and other digital services and members of the public.

Our Privacy Policy applies to ROBO-KIWI Limited. By submitting personal information to us, including through your use of our website, you are consenting to the collection of information by us in accordance with this Privacy Policy.

This Privacy Policy is subject to our Terms and Conditions.

COLLECTION OF PERSONAL INFORMATION

We will only collect information about you in a lawful and fair way and for purposes directly related to our business activities. It is our usual practice to collect personal information in the course of providing services to our customers, when you:

• complete an online form or 'Contact Us' on our website;
• set up an online account;
• interact with us or post any material on social media pages;
• contact us by email, mail, telephone or online;
• give us your details for returns, refunds, warranty or any other purpose;

Your personal information will only be added to our customer database if you provide your email address for the purpose of receiving emails from us. If you choose to use our website and submit information to us about you for that purpose, you agree to accept and will be bound by this Privacy Policy.

We may collect personal information about you from a third party or publicly available source, but only if you have consented to such collection or would reasonably expect us to collect your personal information this way.

WHAT KIND OF PERSONAL INFORMATION DOES ROBO-KIWI COLLECT?

The type of personal information ROBO-KIWI collects and holds includes (but is not limited to):

• names,
• contact details (including physical address, email address and phone number),
• purchase history,
• personal preferences in connection with our products;
• website information about your visits to our sites including the time and duration of views, paths taken through our sites and the internet address from which you linked to our sites;
• other information you supply to us.

USE OF PERSONAL INFORMATION

ROBO-KIWI uses your personal information for a variety of purposes, including:

• to provide and market our business and products to you, whether directly or through third party websites;
• to communicate with you, including sending you promotional material or information about ROBO-KIWI;
• to allow us to personalise our website, our communications and interactions and/or products and/or services related to those products to you;
• to answer your queries and deliver customer service to you;
• to help manage and enhance our product offering;
• to research interest in all or particular products and services on our websites;
• to manage and resolve any legal or commercial complaints and issues;
• to meet our legal obligations;
• to carry out internal functions including training, market research and analysis;
• for security purposes in relation to its business; and
• for any other purpose we advise to you at the time we collect your personal information or to which you subsequently agree.

HOW WILL ROBO-KIWI CONTACT YOU?

ROBO-KIWI may use a number of ways of contacting you, including SMS, mail, digital messaging, telephone or email. We want to communicate with you only if you want to hear from us. Should you not wish to receive any of these types of communication from ROBO-KIWI, you can update your preferences, including to unsubscribe from communications, at any time.

DISCLOSURE AND STORAGE OF PERSONAL INFORMATION

Any personal information you provide is collected and managed by ROBO-KIWI. We understand the trust you place in us, and the importance of your personal information and we have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised use or disclosure, maintain data accuracy and ensure appropriate use of information.

Personal details will only be used by ROBO-KIWI and will not be sold to any third party at any stage. We may disclose personal information to third party service providers or contractors. If we provide personal information to our contracted service providers or suppliers we require those suppliers to preserve the confidential nature of such information and agree to use that information only to fulfil that purpose on our behalf and for the purpose for which it was provided, and not to retain the details once that purpose has been fulfilled.

We will also disclose information to a law enforcement agency in relation to suspected unlawful activity.

We will save any email that you send us, if we believe that we have a legal or business requirement to do so. We may monitor email message content for security issues including where email abuse is suspected.

Where your personal information is no longer needed for any lawful purpose, ROBO-KIWI will take reasonable steps to delete or destroy it.

HOW TO UPDATE YOUR INFORMATION & UNSUBSCRIBE

ROBO-KIWI endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. ROBO-KIWI encourages you to contact us to update any personal information held by ROBO-KIWI about you. You can seek access to your personal information at any time, and we will provide you with that information unless we are prevented by law from giving it to you. You can manage your information online via your account or seek to correct your details held by ROBO-KIWI by contacting us. We are committed to dealing with all queries in a prompt, professional and open manner.

SOCIAL MEDIA AND OTHER THIRD PARTY WEBSITES

ROBO-KIWI uses a number of social media services and/or platforms including Instagram and Facebook. These services may be linked to our websites through the use of social media buttons. Your use of these third party services in relation to ROBO-KIWI is entirely optional.

By opting to "follow", "friend", "like" or associate yourself with ROBO-KIWI on any of our social media platforms, you agree to accept and be bound by this Privacy Policy. ROBO-KIWI may make use of any information that you make public when you use any such third party services or social media platforms for the purposes set out in this Privacy Policy. Such information available for use by ROBO-KIWI includes (but is not limited to):

• images relating to ROBO-KIWI or ROBO-KIWI products;
• text with reference to ROBO-KIWI or ROBO-KIWI products;
• anything related to ROBO-KIWI by use of a hashtag; or
• anything related to ROBO-KIWI by way of a comment or tag on one of our social media platforms.

If you have accessed other third party websites through our websites and if the operators of those third party websites collect information about you, we may also collect, have or purchase access to that information as part of our arrangements with those third parties.

Where you access a third party website from our websites, cookie information, information about your preferences or other information you have provided may be shared between us and the third party based on an arrangement that ROBO-KIWI has with those third parties. You usually cannot be identified from the information that is shared. If you can be identified from this information, we will seek your consent before sharing the information.

ROBO-KIWI may also use payment services provided by third parties necessary to provide you with our products and services.

Third party websites should contain their own privacy statements. ROBO-KIWI is not responsible for the services provided by the operators of those third party websites. If you do not want to provide personal information to any of those third parties, or make information publicly available, you should not use their particular service.