Warranty & Repairs
WHAT'S OUR WARRANTY?
ROBO-KIWI gear is tested in New Zealand's rugged outdoors and designed to last the distance. We trust our gear completely, so all ROBO-KIWI products are fully warranted against defects in materials and workmanship.
We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or we will repair it free of charge. For a minor fault or defect, we may repair it free of charge, of If it is not practical to repair it, we will replace it or offer a refund at our discretion.
If your favourite ROBO-KIWI item accidentally gets damaged during one of your adventures, you can still contact us. We are happy to have a look at it and, if at all possible, fix it for a reasonable fee. We believe that sustainability begins with quality gear that lasts - there's nothing we like more than to help you get out there again with your existing gear, and to help you to keep it going for years to come.
WHAT'S NOT COVERED?
Normal wear and tear, the natural breakdown beyond the reasonable life of the materials and components, modifications or alterations, damage caused by improper use, improper maintenance, improper storage, negligence, accident, or damage as a result of use of the product for which it was not designed.
ROBO-KIWI is not liable for direct, indirect, incidental or other types of damages arising out of, or resulting from the use of this product.
To assess your warranty claim we need to see the actual product and it needs to be clean before you send it to us.
This warranty policy supersedes all previous warranty policies. It does not limit your protection under relevant consumer protection legislation.